New Social Media Area to Consider

I don't know how many of you are familiar with Pinterest.com but I recently joined it.. I can get lost in it for hours looking at a million different things from receipes to intereting items to help organize the house. The article below talks about how to use it to get your brand out there.. I find that this could apply to AHA in many different ways to help get our brand out there and increase our social media awareness.
http://searchenginewatch.com/article/2139906/7-Creative-Ways-Your-Brand-Can-Use-Pinterest

A Humorous Look at the Consumerization of IT

On the lighter side of consumerization of IT

http://www.itbusinessedge.com/slideshows/show.aspx?c=94195

12 Habits of Indispensible IT Pros

This article is right on... Habit 8 is a winner.

Blackbaud announces intent to buy Convio

We are customers of both companies but this clearly changes the game for our services for our customers. It will be interesting to see the shake out. No “official word” yet from them to us directly. Waiting for that to happen.

Blackbaud, Inc. (NASDAQ: BLKB), the leading provider of software and related services designed for nonprofit organizations, announced today that it has entered into a definitive merger agreement with Convio, Inc. (NASDAQ: CNVO), a leading provider of on-demand constituent engagement solutions that enable nonprofit organizations to more effectively raise funds, advocate for change and cultivate relationships.

via Blackbaud, Inc. Announces Agreement To Acquire Convio - TheStreet.

What do you think?

Internet Donations for December 2011 up 11.1% over last year

Our Year End campaign had amazing results this year. In December, we did over $2 million in Memorials, Tributes, and General Contributions. Great job by everyone involved!!!

Internet donations from the AHA website, Kimbia and Convio memorials was $2,011,828. This is an increase of 11.1% over the donations through December for FY10-11.

The total of $2,011,828 represents 12.2% Memorials, 2.6% Tributes and 85.3% General contributions. Note that contact center income, youth market income and HW income are not included in these numbers.

EVP SharePoint blog content

I have started blogging using the SharePoint blog feature. I like it a lot. You can create great looking content directly from Microsoft Word and post it directly to SharePoint. Some this week have been cross posted here but not all of them.

Here is the list of content on SharePoint.

Account Management conversation with SLT – 1/13/12

Future of CRM update – 1/12/2012

Internet income increases 11% in December

Management Team meeting – 1/12/2012

Facilitation Skills training

Advocacy, technology and You’re the Cure network

Technology project updates

Customer engagement at the National Service Center

Change Management and technology

Technology Assessment discuss with Managers and Supervisors

Emerging technology trends

The Future of CRM and the AHA

Web Accessibility

How does the customer experience look on social media?

'Big Data' What is it all about?

If you saw the movie Money Ball, it is a great movie about the use of Technology and 'Big' Data. Do we have 'Big Data' at the AHA? You bet we do. We have vasts amount of data at the AHA and have worked very hard to get our customer's data into our Data Warehouse. We are doing this so that we can have a single 360 degree view of our customer. There are also hidden nuggets of information that, if analyzed properly, can provide us insight into greater ways to engage and add value to our customers. If you want to know more, read on .......

Technology foresight for AHA

The TCS Leadership Team is meeting today. Mike, the other TCS Directors, Gloria, LaTrena and I are spending all day working on various aspects of technology leadership at AHA. It's great to be a part of this group...which is so dedicated to making great things happen for AHA now and in the future.

Management Team meeting - 1/12/12

Our Management Team is meeting today in Dallas. Great agenda and some very good conversations already. Here is a link to the meeting site. Please let me know if you have questions.

1 TB portable storage, in a Swiss Army knife? Impressive!

http://www.geek.com/articles/gadgets/victorinox-fit-worlds-smallest-1tb-ssd-in-a-swiss-army-knife-20120110/

Facilitation Skills training

On Monday, our good friends at Forrester Research spent a day with us improve our skills in facilitation. Very helpful all the way around. 

Here is their model on facilitation.

Advocacy, technology and the You're the Cure network

Mark Schoeberl, our VP of Advocacy and Health Quality is updating us on his world. Always interesting. Always engaging. Our passion and mission translated to action.  We are great partners with his department. 

Please join the You’re the Cure network. It is easy and it works. And yes, we fund it.

http://www.yourethecure.org/register.aspx

Technology project updates

Our project managers are giving our Managers and Supervisors a quick update on some high priority projects. Some we are hearing about are:

•       ECC-LMS Project – Dan Hrnack

•       Vision for Volunteerism– Bob Stillwell
(Community Planning Tool Migration to SharePoint Extranet )

•       Pay Cycle Project – John Farmer

•       Applicant Tracking System Project – Carrie Weeks

•       Enterprise Financial Reporting Tool Project – Patricia Ashmore

•       Food Certification Anywhere – Gloria Williams

•       Research Application Fee – Gloria Williams

Check out the presentation for a quick overview. The focus is on providing value to our business partners. That goes way beyond being within scope, on time, etc.

Customer experience and the National Service Center

Linda Dickey is talking with our Managers and Supervisors about the National Service Center. During the last several months the NSC has been working on deepening our engagement with customers who contact the NSC for information. We want to continue to engage our customers after they call.  

Check out the presentation for some great information.